Reporting Changes


Access online benefit application system.

Phone Calls

Reporting Changes within 10 days to your case worker is very important. You will need to report a change if:

  • Your household composition changes
  • You move
  • You have a child
  • Your income or monthly bills change
If you have a change to report on your case, or for general information, please contact the agency call center at 419-213-8800 for assistance.
elderly couple using laptop

In Person

You can drop off your documents in person at 3737 W Sylvania Avenue, Toledo, Ohio 43623 at the Document Drop Off center. The Document Drop Off center will scan your document(s) and send it to the worker, giving you back your original. It is best to bring in original documents as they scan at a higher quality. A receipt of your scanned document(s) is available upon request.